Below are the issues you may face while endpoints to make/receive calls.
Unable to login
Unable to make calls
Unable to receive calls
Unable to login:
Make sure that you are using the precise credentials(https://console.plivo.com/voice/endpoints/) to log in
Username endpoint field
Username: <25 Alphanumeric characters are allowed> + 12 digit number(added from Plivo end)
for example: <username> + 123456788910 (added from Plivo end) no special characters are allowed
Password endpoint field
Password can be Alphanumeric and it can also contain special characters
Character limit: 32 characters
Alias endpoint field
Alphanumeric characters are allowed, special characters are not allowed
Character limit: 50 characters
Unable to make calls/receive calls:
Check if the endpoint is configured properly and the registration is successful ( You can also trigger this API to retrieve the endpoint details: https://api-reference.plivo.com/latest/go/resources/endpoint/retrieve-an-endpoint )
Make sure you have setup the proper application to the endpoint so
as to make calls, You can use the direct dial app to make calls using an Endpoint.
Direct dial: http://plivodirectdial.herokuapp.com/response/sip/route/?DialMusic=real&CLID= PUT YOUR CALLER ID here
You should have this URL as answer_url for the application that is assigned to the Plivo endpoint.
Check the session expiry time that is set up in the softphone or hardphone or SDK’s session timeout expiry
If everything is fine and if the call is not disconnected by the caller or callee, then please contact firstname.lastname@example.org so that our support team can investigate the issue and assist.
VOIP call quality depends on below factors,
Caller and callee network connection
Local network setup
Caller and callee’s phone network
Plivo’s underlying carrier
Please check the factors which can be checked from your end and then contact our support team by writing to email@example.com