Below are the issues you may face while endpoints to make/receive calls.

  • Unable to login 

  • Unable to make calls

  • Unable to receive calls

  • Disconnection 

  • Call quality


Unable to login:


Make sure that you are using the precise credentials(https://console.plivo.com/voice/endpoints/) to log in


Username endpoint field


Username: <25 Alphanumeric characters are allowed> + 12 digit number(added from Plivo end)

for example: <username> + 123456788910 (added from Plivo end) no special characters are allowed


Password endpoint field


Password can be Alphanumeric and it can also contain special characters

Character limit: 32 characters


Alias endpoint field


Alphanumeric characters are allowed, special characters are not allowed

Character limit: 50 characters


Unable to make calls/receive calls: 

as to make calls, You can use the direct dial app to make calls using an Endpoint.


Direct dial: http://plivodirectdial.herokuapp.com/response/sip/route/?DialMusic=real&CLID= PUT YOUR CALLER ID here 


You should have this URL as answer_url for the application that is assigned to the Plivo endpoint.


Disconnection:

  • Check the session expiry time that is set up in the softphone or hardphone or SDK’s session timeout expiry

  • If everything is fine and if the call is not disconnected by the caller or callee, then please contact support@plivo.com so that our support team can investigate the issue and assist.


Call quality:

VOIP call quality depends on below factors,

  • Caller and callee network connection

  • Local network setup

  • Caller and callee’s phone network

  • Headset

  • Plivo’s underlying carrier


Please check the factors which can be checked from your end and then contact our support team by writing to support@plivo.com