Below are the issues you may face while endpoints to make/receive calls.

  • Unable to login 

  • Unable to make calls

  • Unable to receive calls

  • Disconnection 

  • Call quality


Unable to login:


Make sure that you are using the precise credentials(https://manage.plivo.com/endpoint/) to log in


Username endpoint field


Username: <25 Alphanumeric characters are allowed> + 12 digit number(added from Plivo end)

for example: <username> + 123456788910 (added from Plivo end) no special characters are allowed


Password endpoint field


Password can be Alphanumeric and it can also contain special characters

Character limit: 32 characters


Alias endpoint field


Alphanumeric characters are allowed, special characters are not allowed

Character limit: 50 characters


Unable to make calls/receive calls: 

  • Check if the endpoint is configured properly and the registration is successful

  • Make sure you have setup the proper application to the endpoint so 

as to make calls, You can use the direct dial app to make calls using an Endpoint.


Direct dial: http://plivodirectdial.herokuapp.com/response/sip/route/?DialMusic=real&CLID= PUT YOUR CALLER ID here 


You should have this URL as answer_url for the application that is assigned to the Plivo endpoint.


Disconnection:

  • Check the session expiry time that is set up in the softphone or hardphone or SDK’s session timeout expiry

  • If everything is fine and if the call is not disconnected by the caller or callee, then please contact support@plivo.com so that our support team can investigate the issue and assist.


Call quality:

VOIP call quality depends on below factors,

  • Caller and callee network connection

  • Local network setup

  • Caller and callee’s phone network

  • Headset

  • Plivo’s underlying carrier


Please check the factors which can be checked from your end and then contact our support team by writing to support@plivo.com