Transcription is a feature in which recorded calls (in English) are converted to text. You may select to complete transcription in two ways:

1. Auto $0.05/min

        Transcription is only done by a computer. This is extremely fast (typically under 5 minutes) by may not be as accurate as Hybrid.

2. Hybrid $0.35/min

        Transcription is done by a computer and checked by an actual person, leading to a much higher quality overall (usually complete within 20 minutes).  

Note: Our transcription service is primarily for the voicemail use case (limited to recorded files lasting for up to 2 minutes).