You can set up CNAM only for US Plivo numbers because CNAM database is available only in the US currently. Not all US Plivo numbers support this feature.


After CNAM is registered, the CNAM will be displayed on the destination handset if the end-operator and the handset support CNAM-feature.


To check if your plivo number has the CNAM feature you can reach out to our support team: https://support.plivo.com/support/home