What is a DID?

In the telecommunications industry, DID stands for Direct Inward Dialing also known as DDI Direct Dialing Inward in Europe. It is a feature offered by carriers or the telephone companies for usage with their customer’s PBX (Private Branch Exchange) system, wherein the carriers assign a variety of phone numbers related with one or more phone lines. DID lets an establishment allocate a personal number to each employee, without the need for a physical phone line to connect to the PBX.  This way, telephony traffic can be split up and managed more easily. Callers who have this direct number can bypass the auto attendant, allowing them to directly reach the person assigned to that extension. This makes telephone service more cost effective for your business.

Setting up your DID at Plivo

To set up your DID at Plivo

  1. Create an Application by visiting the Application Page and click on New Application or by using Plivo’s Application API.

  2. Give your application a name. Let's call it Forward Call. Enter your server URL (e.g., http://myvoiceapp.com/forward) in the Answer URL field and set the method as POST. See our Application API docs to learn how to modify your application through our APIs.

  3. Click on Create to save your application.

Create Text to Speech Application

Assign a Plivo number to your app

Below mentioned are the steps to assign a Plivo number to your app

  1. Navigate to the Numbers page.

  2. Select the phone number you want to use for this app.

  3. Select the name of your app from the Plivo App dropdown list.

  4. Click on Update to save.

Create Text to Speech Application