Please also refer to the FAQ On what grounds can a Porting request be rejected? to prevent porting rejections from your current carrier. The following are additional best practices for seamless porting:
Correct documents: Ensure that all the documents you provide have name, addresses, and signatures matching what your current provider will have on file.
Ensure that your Plivo account is not a trial account and that it has enough balance to cover the phone number fees associated with the newly ported phone numbers.
Ensure that there are no outstanding dues with your current carrier. Any outstanding charges will lead to a rejection of the port request from your current carrier.
- Please check with your current carrier that the phone numbers you wish to port are active and in service during the port process. Any service interruption during this process would lead to the cancellation of the port.