Please raise a ticket through support portal and include your Plivo account email and the phone numbers that you would like to cancel porting for.


Please note that there would be additional charges for cancellation of a port or change of confirmed Port Date under the following circumstances

  • If you cancel the port or change the port date more than 48 hours before the Confirmed Port Date, you will be charged $13/number.

  • If you cancel the port or change the port date within 24 to 48 hours before the Confirmed Port Date, you will be charged $98/number.

  • If you cancel the port or change the port date within 24 hours before the Confirmed Port Date, you will be charged $520/number.