All phone number requests must be made by the owner of the phone number. Simply put, Plivo (i.e., the new carrier) submits a porting request to the current carrier with the appropriate ownership documents from the customer making the request. Below is the porting process in detail:

  1. Raise a porting request through the support portal.

  2. Plivo checks your requested phone number for porting capability. Please note that some phone numbers are not portable.

  3. If the phone numbers are portable, then Plivo will request the following documents from you. Please ensure that all documentation have the same name and address.

    1. Signed Letter of Authorization (LOA). The LOA Template can be found here.

    2. Recent Invoice from the previous Service Provider which proves the ownership of the number or the Customer Service Record for the Phone Number. For VoIP numbers including Google Voice, Skype, etc., you may not be able to obtain a CSR or invoice as proof of ownership, therefore please provide a screenshot of the account page with your name and the phone numbers you wish to port in question visible along with your LOA.

    3. The Plivo Account email that you would like the phone numbers to be ported to. 

    4. If this is a Wireless Port, then please include the wireless account PIN/Passcode. 

  4. Your preferred Porting completion date. Please note that the porting completion date should be after 10-15 business days from the date the documents are submitted to the carrier.

  5. Once we receive all the documents from you, we will submit the porting request to your current carrier.

  6. Upon approval, your current carrier will also provide Plivo with the Firm Order Confirmation (FOC) date. The FOC date is when the porting will be complete.

  7. Once the FOC is received, the phone numbers are added to your account and charges will begin to incur.The numbers will activated on the FOC date.

Porting requests can be rejected for various reasons. Please visit On what grounds can a Porting request be rejected? for complete details.

Please note that if a porting request is rejected for any reason, the request must be re-submitted and the another 10-15 business day delay will be applied.