To port-in an existing Short Code, please follow the below steps :

  1. We would need you to transfer the authorisation of shortcode in CSCA.
  2. The authorizations can be submitted right from the customer portal(CSCA) without needing to submit legal documentation.
    Here is a video which explains the process: https://player.vimeo.com/video/257528680

  3. Once the short code is transferred, we would need the last 3 months rental receipt from your end.
  4. Once the short code is configured from our carrier's end, we can add the Short Code to the account.
    This process would take 2-3 weeks.
  5. If it is a new short code and if the short code was routed through a different provider in the past we need a migration letter from your end confirming the port-in process.