All companies using Plivo-provided Short Codes are subject to the following guidelines and each carrier reserves the right to suspend Short Code service for any user at any time. US mobile carriers require a terms of service page and a privacy policy for each short code program. Plivo will provide sample compliant Terms of Service and Privacy Policy language, which can be integrated directly into your existing terms and privacy pages.

Please note that Plivo does not control carrier regulations and is not in a position to interpret any laws, rules, or regulations. Plivo will work with you and the carrier to help you become compliant, however it is important that our customer seek legal counsel on how laws and regulations apply to your company’s specific practices. Also, each carrier reserves the right to suspend short code service for any user at any time.

For best practices please visit the following resources: