Mobile carriers take time to review Short Codes to ensure good user-experiences for their customers. They also have a set of government guidelines and regulations that all Short Codes must adhere to.
Please note that Plivo does not control carrier regulations and is not in a position to interpret any laws, rules, or regulations. Plivo will work with you and the carrier to help you become compliant, however it is important that our customer seek legal counsel on how laws and regulations apply to your company’s specific practices. Also, each carrier reserves the right to suspend short code service for any user at any time.
For best practices please visit the following resources: