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Free Trial Account

  • What's a free trial account?

    Plivo lets prospective customers sign up for a free trial. Trial accounts come with credits to use Plivo's voice and SMS APIs and other capabilities. 

    A free trial account lets you try out domestic and international voice calls and SMS text messaging.

    Plivo free trial accounts never expire, but there are some important differences between free trial and Standard accounts that make signing up for Standard worth your while. You can upgrade your free trial to a Standard account to use Plivo’s full suite with no restrictions by visiting Billing > Upgrade.


    When you sign up for a free trial account, Plivo gives you free credits with which to experiment. If you use all of your free credits, you can add credits to your account to continue using voice and SMS services in your trial account. When your account credits fall below a certain threshold, Plivo will notify you to add credits. Credits in your account never expire, and there's no limit on how many you can add to your account. 

    Getting a phone number

    To test Plivo's voice and SMS service, visit Phone Numbers > Buy Numbers to procure your first Plivo number. You can search for numbers with a specific country code and select ones that support capabilities such as voice, SMS, and MMS. Click on Search to find a number that suits your needs.


    Select a number to begin testing Plivo’s platform. If and when you upgrade to a Standard account, your numbers will be carried over and charged monthly according to current rates.

    Sandboxing voice and SMS phone numbers

    Outbound calls and SMS messages can be placed only on a verified phone number. The process of verifying a number is called sandboxing.

    To sandbox a number in a Plivo trial account, visit Phone Numbers > Sandbox Numbers and click on Add Sandbox Number.



  • Free Trial vs. Standard Account

    Anyone can sign up for a free trial account that comes with credits they can use to experiment with Plivo's services. However, free trial accounts have some limitations. For full access to Plivo’s platform, users must upgrade to a Standard account. Here's a comparison between a trial account and a Standard account.


      Free trial account

    Standard account

    Local phone numbers



    Make voice calls to any number

    Requires phone verification


    Send SMS to any number

    Requires phone verification


    Toll-free phone numbers



    International phone numbers



    Phone number limit



    Number porting



    Custom caller ID for voice calls

    Requires phone verification



    Other features available on a Standard account include:

    • Sender ID whitelisting
    • Short codes
    • Plivo Powerpack
    • Zentrunk SIP trunking
    • Bulk calling
    • Role-based access for an account