What is KYC?

KYC — Know Your Customer — is a set of guidelines intended to verify a customer’s identity. Plivo requires customers to provide KYC information so that we can comply with STIR/SHAKEN call authentication requirements.

The US Federal Communications Commission (FCC) began requiring carriers to implement call authentication by adopting the new STIR/SHAKEN standards in June 2021. STIR (Secure Telephone Identity Revisited) and SHAKEN (Signature-based Handling of Asserted Information Using toKENs) are technical frameworks that measure trust in the displayed caller name and number by authenticating the calling number. 

To comply with STIR/SHAKEN and authenticate a call, Plivo needs to know some facts about a customer’s business, such as:

  • Company name
  • Company website
  • Business registration number and documents that provide proof of registration
  • Nature of the business
  • Use case for Plivo

Because STIR/SHAKEN applies only to US businesses, we do not require KYC information for businesses in countries other than the US.

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