Understanding your invoice detail supplements


In addition to the invoice which helps you track your monthly spending across products, Plivo also provides a detailed supplement document to help our customers understand their usage patterns in a better way.

Usage details 

Based on customer feedback, starting Feb 2021, Plivo will be providing a usage details document in .XLS format which contains a detailed breakdown of your usage across different products. You can download the document from the invoice section of the console after invoicing is completed for a particular month.

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The document contains the following sheets

Voice Inbound:

  • All inbound voice calls are categorized by destination country and type of number on which call is being received.
  • Plivo will provide the total number of calls, aggregated minutes, and total spend for each of the country & number type combinations.

Voice Outbound:

  • All outbound voice calls are categorized by destination country.
  • Plivo will provide the total number of calls, aggregated minutes, and total spend for each country.

SMS & MMS:

  • All SMS/MMS are categorized by destination country, type of number used, and direction (Inbound or Outbound).
  • Plivo will provide the total messages sent, message units, and total spend for each of the country, number type, and SMS/MMS direction combinations. 
  • Please note that a message can have multiple units.

Phone Numbers:

  • Please note that the invoice for a month will include charges deducted for numbers rented in that particular month (new numbers), and an advance deduction for all existing numbers against the next month (existing numbers).

Zentrunk Inbound

  • All inbound calls are categorized by destination country and type of number on which call is being received.
  • Plivo will provide the total number of calls, aggregated minutes, and total spend for each of the country and number type combinations.

Zentrunk Outbound

  • All outbound calls are categorized by the destination country
  • Plivo will provide the total number of calls, aggregated minutes, and total spend for each country.

Other charges

  • Details for all other charges which are not part of any of the above products (e.g. Support plan or taxes) will be provided in this sheet.

Payments & Refunds

  • All payments made will be provided in this sheet alongside the date of transaction, mode of payment, and amount. Any refund details, if applicable, will also be part of this sheet.

 

In addition to your Invoice PDF & Usage Details .XLS, Plivo also provides a general-purpose invoice detail document in CSV format for better flexibility. You can access this in the invoice section of our billing page on the console.



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