Plivo needs two documents to port in US or Canada phone numbers. Please ensure that all documentation has the same name and address listed. Discrepancies may cause delays or result in your application being rejected by the previous carrier.
- A letter of authorization (LOA) signed by the authorized user and/or owner of the phone number. The information in your LOA must match the authorized username and service address provided by your current carrier. Based on service availability or coverage for a phone number, we may request a PIN or the account number associated with the phone numbers. If you know your PIN and account number, please include those details in your LOA. Here are Microsoft Word documents you can use as templates for an LOA.
- A recent invoice from the previous service provider that proves the ownership of the number, or the customer service record (CSR) for the phone number. The invoice must contain your account name, authorized username, and billing details for the phone number you wish to port. For VoIP numbers, including those from services like Google Voice and Skype, you may not be able to obtain a CSR or invoice as proof of ownership. In that case, provide a screenshot of the account page with your name and the phone numbers you wish to port in along with your LOA.
In addition, please share the email address associated with the Plivo account to which you would like the phone number to be ported. If this is a wireless port, also include the wireless account PIN/passcode.
If you wish to port an international number, reach out to our support team for the LOA you must complete.