How can I improve the accuracy of GetInput XML speech recognition?

You may be able to improve the accuracy of speech recognition of Plivo GetInput XML by experimenting with the following features.

Speech Adaptation with Hints

Provide a set of hint words and phrases to improve speech recognition accuracy. This feature can greatly improve transcription accuracy of proper nouns, homophones (ex: one, won), and domain-specific words rarely used in the general parlance. You can build a repository of words and phrases expected from the speaker in the hints attribute of GetInput XML. 

Speech Models

Experiment with the pre-built speech recognition models depending on your use case. We recommend using the command_and_search model for command-driven IVRs, and the phone_call model for more informal speech.

To learn more about Automatic Speech Recognition with GetInput XML, read our detailed reference documentation here.

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