Why was I charged for speech recognition when no speech was gathered?

Plivo charges for Automatic Speech Recognition based on the usage of Plivo’s speech recognition engine. It is possible that the caller may not have spoken for the duration for which speech recognition was enabled. 

In cases where simul-input (inputType=’dtmf speech’) is enabled, the caller may have chosen to enter a digit instead of responding with speech. These cases still engage Plivo’s speech recognition engine, and therefore charges for speech recognition would be applicable.

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