How do I set up custom dial music for when a call is forwarded from a Plivo DID to PSTN?

Custom dial_Music is only available with the “multi-party call” component in PHLO. Follow these steps to set up custom dial music when an incoming call is forwarded:

  • Set-up the multi-party call component with the from and to numbers. Select the appropriate dialing option:
    • Agent dials customers into the call
    • Agent is added to the call when customer dials in 
  • Based on the option selected, upload “customer hold music” or “agent hold Music” or both.


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