Custom dial_Music is only available with the “multi-party call” component in PHLO. Follow these steps to set up custom dial music when an incoming call is forwarded:
- Set-up the multi-party call component with the from and to numbers. Select the appropriate dialing option:
- Agent dials customers into the call
- Agent is added to the call when customer dials in
- Based on the option selected, upload “customer hold music” or “agent hold Music” or both.