Custom dial music is available only with the Multi-party call component in PHLO. Follow these steps to set up custom dial music when an incoming call is forwarded:
- Set up the multi-party call component with from and to numbers. Select the appropriate dialing option:
- Agent dials customers into the call
- Agent is added to the call when customer dials in
- Based on the option selected, upload customer hold music or agent hold music or both.