The Call Insights UI will display data for calls over the last three months. Suspected issues (displayed at the top), and audio quality stats require the call duration to be greater than at least 10 and five seconds, respectively. Plivo’s quality score is displayed for calls longer than 10 seconds.
Suspected issues, insights, and the audio quality stats sections can be seen for all the SDK calls (Browser SDK, iOS SDK and Android SDK). In the case of PSTN calls wherever carriers have enabled RTP reports, data will also be displayed (without the audio level in the audio quality stats section).