Why is data missing for few calls?

The Call Insights UI displays data for calls over the most recent three months. Suspected issue (displayed at the top) and audio quality stats require call duration to be greater than 10 and five seconds respectively. Plivo displays quality scores only for calls longer than 10 seconds. 

You can see suspected issues, insights, and the audio quality stats sections for all client SDK calls (Browser SDK, iOS SDK, and Android SDK). Plivo can display data for PSTN calls when carriers have enabled RTP reports, but they will not show audio level in the audio quality stats section.

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