How are audio quality stats categorized as good or bad?

Audio quality stats are color-coded to green (good), yellow (average) and red (bad), according to recommended values (mentioned below).

Metric Good Average Bad
Jitter <= 10ms 10ms - 30ms >=30ms
Packet loss < 0.5% 0.5% - 0.9% >= 0.9%
Audio level > -40dB -80dB to -40dB < -80dB
RTT < 200ms 200ms - 300ms > 300ms

For each suspected issue, a specific audio quality metric. The stream that has the fewest green stats is the stream contributing to your call quality issue.

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