Audio quality stats are color-coded to green (good), yellow (average) and red (bad), according to recommended values (mentioned below).
|
Metric |
Good |
Average |
Bad |
|
Jitter |
<= 10ms |
10ms - 30ms |
>=30ms |
|
Packet loss |
< 0.5% |
0.5% - 0.9% |
>= 0.9% |
|
Audio level |
> -40dB |
-80dB to -40dB |
< -80dB |
|
RTT |
< 200ms |
200ms - 300ms |
> 300ms |
For each suspected issue, a specific audio quality metric. The stream that has the fewest green stats is the stream contributing to your call quality issue.