How are audio quality stats categorized as good or bad?

Audio quality stats are color-coded to green (good), yellow (average) and red (bad), according to recommended values (mentioned below).

Metric

Good

Average

Bad

Jitter

<= 10ms

10ms - 30ms

>=30ms

Packet loss

< 0.5%

0.5% - 0.9%

>= 0.9%

Audio level

> -40dB

-80dB to -40dB

< -80dB

RTT

< 200ms

200ms - 300ms

> 300ms

For each suspected issue, a specific audio quality metric. The stream that has the fewest green stats is the stream contributing to your call quality issue.

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