Can I record audio for debugging purposes?

Yes. Plivo can capture audio from voice calls for debugging purposes. The process is like recording ac all, but at the raw packet level. This can allow for better debugging of quality issues. 

Once enabled, raw RTP packets for each call are saved to your account. Currently, we are unable to share these packets with you or your end customers. Only Plivo’s Support Team will have access to the audio; it will be used by our team to debug audio quality issues. In the future, we hope to enable access to audio packets via the Plivo console. 

To enable audio capture, you must provide written consent to the Plivo Support Team. Once enabled, all access to the audio captures are logged for audit purposes. Audio captures are automatically deleted after 30 days.

You may need to obtain consent from your customers, depending on your local laws, before enabling this feature. Please consult with your legal counsel to ensure you are compliant with all applicable laws before enabling audio capture for your account.

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