What is speech-to-text transcription?

Transcription is a feature that converts recorded calls (in English) to text. There are two options for speech-to-text transcription. 

1. Auto: $0.05/min

Transcription is performed by a computer. This is extremely fast (typically under 5 minutes), but may not be as accurate as the hybrid method. 

2. Hybrid: $0.35/min

Transcription is done by a computer and checked by an actual person. This method has a higher quality overall and can usually be completed within 20 minutes. 

Note: Our transcription service is primarily for voicemails and is limited to recorded files with a duration of up to two minutes.

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