Transcription converts recorded calls (in English) to text. Plivo provides two options for speech-to-text transcription.
1. Auto: $0.05/min
Transcription is performed by a computer. This is extremely fast (typically under 5 minutes), but may not be as accurate as the hybrid method.
2. Hybrid: $0.35/min
Transcription is done by a computer and checked by a person. This method has a higher quality overall and can usually be completed within 20 minutes.
Note: Our transcription service is primarily for voicemail and is limited to recorded files with durations of between 20 seconds and two minutes.