How do I open a support ticket for the Android SDK?

Visit our support portal and click on the link at the bottom of the page to create a new ticket. Please include the following information to help us debug your issue:

  1. A description of your use case (for instance: app backgrounded, on wifi/mobile data, lot of network fluctuations)
  2. Your Plivo SDK Verbose Logs (Android application logs)
    a. Pointers we'll be looking for in logs are like all the logs with tag ‘D/PlivoEndpoint’ or ‘E/PlivoEndpoint’
    b. All SIP transactions, which look like:

SIP/2.0 100 Trying

Via: SIP/2.0/TLS;received=;branch=z9hG4bKc497.8ec67418aa83e5d7d0f48ad11f78026c.0

Via: SIP/2.0/UDP;rport=5080;received=;branch=z9hG4bKKK6pv4Farvy9m

Record-Route: <sip:;transport=tls;lr;r2=on;ftag=NN36BrBcQ48pK;did=8c6.4611>

Record-Route: <sip:;lr;r2=on;ftag=NN36BrBcQ48pK;did=8c6.4611>

Call-ID: 62b89520-3410-11e9-90de-d1c5e59c76a4

From: “android2181024115535” <sip:+654321@>;tag=NN36BrBcQ48pK

To: <sip:android1181024115518@>

CSeq: 725237 INVITE

Content-Length: 0

3. Plivo callUUID (like Call-ID:352231d3-3ea9-40c8-8259-e4843f5b02fc)

4. Plivo SDK version

5. Plivo SDK methods — for example:

         a. endpoint.login();

         b. outgoing.callH(num, headers);

6. Android device version (for example: android 8.0.1, android 9.0).

7. Android device model (for example: Samsung Galaxy A8 Plus)

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