How do I open a support ticket for Plivo Android Client SDK?

Please share support tickets or issues with the following information so that we can debug your issue quickly:

  1. A description of the use case you are trying to accomplish (for instance: app backgrounded, on wifi/mobile data, lot of network fluctuations).
  2. Your Plivo SDK Verbose Logs (Android application logs).
    a.Pointers we will be looking for logs are like all the logs with tag ‘D/PlivoEndpoint’ or ‘E/PlivoEndpoint’
    b.All SIP transactions look like:

SIP/2.0 100 Trying

Via: SIP/2.0/TLS;received=;branch=z9hG4bKc497.8ec67418aa83e5d7d0f48ad11f78026c.0

Via: SIP/2.0/UDP;rport=5080;received=;branch=z9hG4bKKK6pv4Farvy9m

Record-Route: <sip:;transport=tls;lr;r2=on;ftag=NN36BrBcQ48pK;did=8c6.4611>

Record-Route: <sip:;lr;r2=on;ftag=NN36BrBcQ48pK;did=8c6.4611>

Call-ID: 62b89520-3410-11e9-90de-d1c5e59c76a4

From: “android2181024115535” <sip:+654321@>;tag=NN36BrBcQ48pK

To: <sip:android1181024115518@>

CSeq: 725237 INVITE

Content-Length: 0

3.Plivo callUUID (like Call-ID:352231d3-3ea9-40c8-8259-e4843f5b02fc).

4.Plivo SDK version

5.Plivo SDK methods call flows, for example:


         b.outgoing.callH(num, headers);

6.Android device version (for example: android 8.0.1, android 9.0).

7.Android device model (for example: Samsung Galaxy A8 Plus)

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