How do I open a support ticket for Plivo Android Client SDK?

Please share support tickets or issues with the following information so that we can debug your issue quickly:

  1. A description of the use case you are trying to accomplish (for instance: app backgrounded, on wifi/mobile data, lot of network fluctuations).
  2. Your Plivo SDK Verbose Logs (Android application logs).
    1. Pointers we will be looking for logs are like all the logs with tag ‘D/PlivoEndpoint’ or ‘E/PlivoEndpoint’
    2. All SIP transactions look like:
HTML

SIP/2.0 100 Trying

Via: SIP/2.0/TLS 52.9.254.127:5061;received=52.9.254.127;branch=z9hG4bKc497.8ec67418aa83e5d7d0f48ad11f78026c.0


Via: SIP/2.0/UDP 52.220.63.151:5080;rport=5080;received=52.220.63.151;branch=z9hG4bKKK6pv4Farvy9m


Record-Route: <sip:52.9.254.127:5061;transport=tls;lr;r2=on;ftag=NN36BrBcQ48pK;did=8c6.4611>


Record-Route: <sip:52.9.254.127;lr;r2=on;ftag=NN36BrBcQ48pK;did=8c6.4611>


Call-ID: 62b89520-3410-11e9-90de-d1c5e59c76a4


From: “android2181024115535” <sip:+654321@52.220.63.151>;tag=NN36BrBcQ48pK


To: <sip:android1181024115518@52.9.254.127>


CSeq: 725237 INVITE


Content-Length: 0
  1. Plivo callUUID (like Call-ID:352231d3-3ea9-40c8-8259-e4843f5b02fc).
  2. Plivo SDK version
  3. Plivo SDK methods call flows, for example:
    1. endpoint.login();
    2. outgoing.callH(num, headers);
  4. Android device version (for example: android 8.0.1, android 9.0).
  5. Android device model (for example: Samsung Galaxy A8 Plus)
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