A callUUID is required to check which XML was executed during your call. You can find the call_UUID in two ways. One way is by checking your account dashboard logs:
- Log in to your Plivo dashboard from here https://console.plivo.com/dashboard/.
- Click on “Logs”.
- Click on the timestamp of the relevant call which you want to debug. A new window will pop up with the UUID.
The second way to get your UUID is by using the get all call details API: https://www.plivo.com/docs/api/call/#get-all-call-details
To find the call_UUID for a certain call, use this API to deliver a GET HTTP request to the call detail records (CDRs). This will find information about your calls along with the details of each call. After getting the call_UUID, navigate to: https://console.plivo.com/voice/logs/debug/?next_id=&page=1&type=all and input the call_UUID in the search field. This will bring up details of the call in the following format:
Check the XML document used on the call to handle the call flow, as well as to debug the call from your end.