How do I debug a call from dashboard logs?

To debug a call, please follow these steps: 

  1. Get the call_UUID from your dashboard logs (https://console.plivo.com/voice/logs/calls/) or by using the API in this guide: (https://www.plivo.com/docs/api/call/#get-all-call-details)
  2. Navigate to this page: https://console.plivo.com/voice/logs/debug/?next_id=&page=1&type=all.
  3. Key in the call_UUID in the search field. This will give you details of the call as shown below. 

Screenshot__7_.png

Screenshot__8_.png

Check the XML document that is used on the call to handle the call flow which will help you debug the call from your end. 

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