To debug a call, please follow these steps:
- Get the call_UUID from your dashboard logs (https://console.plivo.com/voice/logs/calls/) or by using the API in this guide: (https://www.plivo.com/docs/api/call/#get-all-call-details)
- Navigate to this page: https://console.plivo.com/voice/logs/debug/?next_id=&page=1&type=all.
- Key in the call_UUID in the search field. This will give you details of the call as shown below.
Check the XML document that is used on the call to handle the call flow which will help you debug the call from your end.