What are the steps for porting a number out of Plivo?

Porting a number out means moving the phone number from Plivo (your current carrier) to another service provider (a new carrier). Here are the steps you must take to port a number out of Plivo.  

Step 1: Contact the new carrier and submit a port-in request with the number you wish to port out from Plivo.

Step 2: The new carrier will validate the details and submit a port-out request to our carriers. 

Step 3: The Plivo support team will reach out to the customer to whom the Plivo number belongs and either reject or approve the request, depending on the response from the customer.

Step 4: If we don’t receive a response from the customer within 24 hours, we may reject the port request, depending on the type of number (geographic) and country. Please submit a ticket for more information. If a request was rejected and the customer indeed wants to port out the number, they must resubmit another port-in request with the new carrier.

Step 5: If the port-out request is approved by the customer, the number will be removed on the Firm Order Commitment (FOC) date we get from our carriers. This avoids any downtime on the number.

We do not charge any fees for porting out a number. The port-out process is the same for either a local number and a toll-free number.

Was your port-out request rejected? Learn possible reasons why.

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