How do I cancel a request to port numbers to Plivo?

If you would like to cancel a request to port a number to Plivo, please open a ticket through our support portal and include your Plivo account, email, and the phone numbers that you would like to cancel porting. 

There may be additional charges for canceling a port or to change the confirmed port date under the following circumstances:

  1. If you cancel the port or change the port date more than 48 hours before the confirmed port date, you will be charged $13/number.
  2. If you cancel the port or change the port date within 24 to 48 hours before the confirmed port date, you will be charged $98/number.
  3. If you cancel the port or change the port date within 24 hours before the confirmed port date, you will be charged $520/number.

Note: charges are subject to change by the carrier.

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