If you'd like to cancel a request to port a number to Plivo, open a support ticket. Include your Plivo account, email address, and the phone numbers for which you'd like to cancel porting.
There may be charges for canceling a port or to change the confirmed port date:
- If you cancel the port or change the port date more than 48 hours before the confirmed port date, you will be charged $13 per number.
- If you cancel the port or change the port date within 24 to 48 hours before the confirmed port date, you will be charged $98 per number.
- If you cancel the port or change the port date within 24 hours before the confirmed port date, you will be charged $520 per number.
Charges are subject to change by the carrier.