Yes, you can port an existing short code to Plivo. To do that, we need the following details:
- The authorization of the short code in CSCA. This authorization can be submitted right from the customer portal (CSCA) without needing to submit legal documentation.
- A three-month payment receipt. If payments were made on a quarterly basis, we need one receipt. If the payments were made on a monthly basis, we need three receipts. The receipt must be the most recent receipt with all the correct information.
- The short code number.
Please note that we do not port in shared short codes.
Once we have all of these details, we will submit the campaign to the carriers. It usually takes four to six weeks for the port to be completed. For more information on the carrier review process, please refer to this article.