How to calculate the cost of a call?

To calculate the cost of a call, you will need to factor in the following elements: 

  1. The usage (the length and direction of the call)
  2. The phone number
  3. The prefix
  4. The duration of a call

Example: Outbound call with regular number

Here’s an example illustrating how to calculate charges for an outbound call to a UK number.

  • The prefix is ‘4420’
  • The call duration is 70 seconds.
  • The outbound pricing for UK numbers with prefix “4420” is $0.0031/min.
  • The cost for call would be: $0.0031+ $0.0031= $0.0062.
  • The cost of a phone number in the UK is $.80 per month
  • Total cost = $0.8062

Note: the phone number is charged on a monthly basis. The above charges are just an example.

It is not obligatory to purchase a phone number from Plivo to make an outbound call.

Detailed pricing information is available on the Plivo pricing page.

Example: Toll-free number

Plivo supports outbound calls using a toll-free number only in the USA and Canada. Here’s an example of making an outbound call using a toll-free number in the US.

  • The prefix is “1907”
  • The call duration is 70 seconds.
  • The outbound pricing for US numbers with prefix “1907”: $0.1790/min.
  • The cost for call: $0.1790+ $0.1790= $0.358.
  • The cost of a phone number in US: $1.00 per month
  • Total cost = $1.358.

Note: The phone number is charged on a monthly basis. The above charges are just an example. It is not obligatory to purchase a phone number from Plivo to make an outbound call if you already have an existing toll-free number.

Detailed pricing information is available at the Plivo pricing page.

Example: Inbound call with a regular number

Let us consider an example of an inbound call in the United Kingdom.

  • The call duration is 70 seconds.
  • The inbound pricing for a UK regular number: $0.0050/min
  • The cost for an inbound call is $0.0050+ $0.0050= $0.01
  • The cost of a regular phone number in the UK is $0.80 per month
  • Total cost = $0.81.

Note: the phone number is charged on a monthly basis. The above charges are just an example.

It is mandatory to purchase a phone number from Plivo for an inbound call.

Detailed pricing information for inbound calls is available on the Plivo pricing page.

Additional features at no extra cost

At Plivo we provide loads of add-on features at no additional cost:

  1. Call recording and storage
  2. Multilingual text to speech
  3. Automatic machine detection
  4. Dynamic caller ID

However, there is an additional cost for call transcription: 

  • Auto transcription is $0.05/Min.
  • Hybrid transcription is $0.35/Min.
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