What happens when my shortcode is audited?

Your shortcode may be subject to an audit by the CTIA or by individual carriers for compliance purposes. Plivo takes a proactive approach to ensure that your campaign is compliant. In the event that a shortcode is found to be non-compliant, we will work with you to remedy the situation. You are typically given 48-72 hours to resolve any issues. If the issue(s) have not been resolved within the given deadline, your shortcode will be at risk of suspension.

Visit our Shortcode Compliance Guidelines page for more info.

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