What do the different statuses of a phone number mean?

We're constantly expanding our phone number coverage to new countries and phone number types. We have a multistep phone number onboarding process that includes several rounds of internal and real-world testing to ensure that all Plivo numbers meet our high-quality standards. The status of a phone number indicates where the phone number is in this onboarding process.

Each phone number may have one of the following statuses indicated during their onboarding:

  1. Preview
  2. Beta
  3. General availability


During the first step of onboarding, a new phone number goes through rigorous internal testing. In this phase, the quality of the number is measured across several quality metrics. During this phase a phone number is not available to customers for purchase. If the phone number meets Plivo’s quality standards, the number is marked as “preview.”

Phone numbers with preview status are available to only a limited number of customers on demand. We constantly monitor these phone numbers, as they might experience connectivity and quality issues. 

When these phone numbers have satisfactorily met our quality standards for a limited number of customers, they're moved to beta status.


Phone numbers with beta status are available to the majority of our customers through the Plivo console, APIs, or on demand. These numbers are relatively new on our platform and have passed all internal testing, but have yet to be tested in the real world.

General availability

Once we receive a significant amount of traffic to a phone number that's in beta status, we move it to general availability. We maintain an inventory of such phone numbers so our customers can buy them at any time via the Plivo console and APIs.

You can check the status of a phone number on our coverage page.

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