What are the different statuses of a phone number?

We are constantly working towards expanding our phone number coverage to new countries and phone number types. We have a multi-step phone number onboarding process that includes several rounds of internal and real-world testing to ensure that all Plivo phone numbers meet our high-quality standards. The “status” of a phone number indicates where the phone number is in this onboarding process.

During the first step of onboarding, a new phone number goes through rigorous internal testing. In this phase, the quality of the number is measured across several different quality metrics. Please note that during this phase, a phone number is not available for customers for purchase. If the phone number meets Plivo’s quality standards, the number is marked as “preview”.

Each phone number may have one of the following statuses indicated during their current onboarding:

  1. Preview
  2. Beta
  3. General availability


Phone numbers with “preview” status are made available to only a limited number of customers on-demand. We constantly monitor these phone numbers, as they might experience connectivity and quality issues. 

When these phone numbers have satisfactorily met our quality standards for a limited number of customers, they are moved to “beta” status.


Phone numbers in “beta” status are available to the majority of our customers through the Plivo Console, APIs, or on-demand. These numbers are relatively new on our platform and have passed all internal testing, but are yet to be tested in the real world.

General availability

Once we receive a significant amount of traffic to a phone number which is in “beta” status, it is moved to “general availability”. We maintain a stocked inventory of such phone numbers so our customers can buy these numbers at any time via the Plivo Console and APIs.

You can check the status of a phone number on our coverage page.

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