Phone Number Rental and Support Fees

Plivo uses a monthly billing cycle for phone numbers that starts on the first of every month, which means we charge for the numbers available in your account on the first of every month. When you purchase a number, you'll notice two charges attached to it: monthly rental fees and setup fee.

Monthly rental fees

Monthly rental fees are charged regardless of whether the number was used or not. If the phone number was rented in the middle of a billing cycle, rental fees are charged on a prorated basis.

The two types of monthly rental fees are:

  1. Prorated monthly rental fee: the rate in the first month of a new number procurement
  2. Advance monthly rental fee: the rate charged for existing phone numbers at the beginning of the second month

For example, if a number’s monthly rental fee is $1, you'll be charged $1 if you purchase the number on the first of the month. If you purchase it on another day, you'll be charged only for the remaining days of that month. The amount will be your monthly recurring charge divided by 30 times the number of days remaining in the month (monthly recurring fee / 30 * days remaining).

Setup fee

The setup fee is a one-time fee charged at the time of purchase. This payment covers setting up, configuring, and provisioning numbers with our carriers. You can see the setup fee, if applicable, before you procure the number.


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Summary of charges with examples

Assume monthly rental fee of $1, no setup fee

Rented On

Unrented On

First Charge

Advance Rental

Total Rental Charge

January 5  

January 20  

On January 5, prorated for 27 days, plus setup fee

None

(27/30 * $1) = $0.9

January 5  

February 20  

On January 5, prorated for 27 days, plus setup fee

Full month of February on February 1

 

January 5 = $0.9

February 1 = $1

January 5 

March 20 

On January 5, prorated for 27 days, plus setup fee

Full month of February on February 1

Full month of March on March 1 

January 5 = $0.9

February 1 = $1

March 1 = $1

January 5 

Not yet

On January 5, prorated for 27 days, plus setup fee

Full month on the first day of each month until the number is unrented

Ongoing

 

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