How and when do I get charged for phone numbers I have purchased?

Plivo’s billing cycle for phone numbers is monthly and starts on the first of every month. Plivo will charge for the numbers available in your account on the first of every month. When you purchase a number, you will notice there are two charges attached to it:

  1. Monthly rental fees 
  2. Set-up fees

Monthly rental fees:

All phone number fees are billed on the first of every month. Please note that monthly rental fees are charged regardless of whether the number was used or not. If the phone number was purchased in the middle of a billing cycle, rental fees are charged on a prorated basis. For example, if a number’s monthly rental fee is $1, you will be charged $1 if you purchase the number on the first of the month. However, if you purchase it on the 18th day of the month, the rental fee will only be charged for the remaining days of that month as per the following calculation.

Calculation of pro-rated fee: (MRC/30)*number of days remaining in the month.

MRC stands for monthly recurring charges.

Set-up fees:

The set-up fee is a one-time fee charged at the time of purchase. This payment covers setting up, configuring, and provisioning the numbers with our carriers. You will be able to see the set-up fee, if applicable, before procuring the number.



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