Why are suspected issues displayed on top beside the call_UUID, and those displayed under the call relations section different for the call_UUID?

Suspected issues that are listed beside the call_UUID at the top are displayed considering all the related call legs*. An issue for one call_UUID may have an impact across all call_UUID legs. Under the call relations section, suspected issues for respective call legs are displayed.

*Please note that,

  • Suspected issues of “siblings” of a call_UUID will not be displayed at the top, but are shown in the call relations section.
  • In case of acquaintances, a suspected issue of the specific leg involved in a conference call with the searched-for call_UUID will be included at the top, while under the call relations section the suspected issues for all the internal legs will be displayed.
Was this article helpful?
0 out of 0 found this helpful
Didn’t find what you are looking for? Create new ticket