What is a DID? How do I set up a DID?

What is a DID?

DID stands for Direct Inward Dialing, also known as DDI Direct Dialing Inward in Europe. It is a feature offered by carriers or the telephone companies for usage with their customer’s PBX (Private Branch Exchange) system. Carriers assign a variety of phone numbers related with one or more phone lines. Then, DID allows you to allocate a personal number to each employee without the need for a physical phone line to connect to the PBX. This way, call traffic can be split up and managed more easily. Callers who have a direct number can bypass the auto attendant and directly reach their contact via a direct extension. This also makes telephone service more cost-effective for your business.

Setting up your DID at Plivo

To set up your DID with Plivo, create an application by visiting the Application Page and click on “Add New Application”. You can also set up your DID by using Plivo’s Application API.

Read more about creating an application and DID assignment by clicking here


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