Can I change the number for Two-Factor Authentication?

Yes. To change the number for two-factor authentication, make sure you have access to both your old and new phone numbers. Then, follow these steps.

  1. Login to console.plivo.com. (Note: Use the one-time password sent to your old phone number if you have enabled two-factor authentication.) 
  2. From your account menu, click “Settings”.
  3. On the Accounts page, click the “Security” tab under User Settings.

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     4. Click on "Change Your Number" and update your phone number, and toggle the button to                               "Enabled".

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     5. You will receive an SMS message to your new number that includes a six-digit verification OTP.

Please note: 

  • The OTP will only be valid for two minutes. 
  • Make sure you enter the correct OTP before it expires.
  • If the OTP expires, or if you did not receive the OTP, verify your phone number and then click Try again.
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