How to Create a Support Ticket?

To create a support ticket with Plivo, start by navigating to the Plivo homepage and clicking on “Create New Ticket”.

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This will bring you to a page which will ask for the following details:

  • Requester's email address 
  • A subject line describing your query/issue 
  • Category of the query (to be selected from a dropdown menu)
  • The priority of the ticket (to be selected)
  • A description of the query/issue 

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Click on “Submit” to create a ticket with our Support Team. A member of our team will investigate your request and reach out as soon as possible. 

You may check the status of a previous ticket from the homepage by clicking on "Check Ticket Status".

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