Why is there an echo on my calls?

There are a few reasons why you might be hearing an echo while on a call. 

  • Latency
    • from the caller to the Plivo platform or
    • From Plivo to the underlying carrier or 
    • From the underlying carrier to the callee
  • Jitter 
  • Headset or microphone issues
  • If the caller is close to the callee
  • Other telecom factors involved in a call

Please create a ticket with Plivo’s Support Team with call samples if you face any echo on your calls.

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