There are a few reasons why you might be hearing an echo while on a call.
- from the caller to the Plivo platform or
- From Plivo to the underlying carrier or
- From the underlying carrier to the callee
- Headset or microphone issues
- If the caller is close to the callee
- Other telecom factors involved in a call
Please create a ticket with Plivo’s Support Team with call samples if you face any echo on your calls.