There are a few reasons why you might be hearing an echo while on a call.
- from the caller to the Plivo platform or
- from Plivo to the underlying carrier or
- from the underlying carrier to the call recipient
- Headset or microphone issues
- The caller is close to the call recipient
- Other telecom factors involved in a call
Please create a ticket with Plivo’s support team with call samples if you experience echo on your calls.