Sender IDs are specific to each country. Every country has certain regulations with which Plivo and its carriers need to comply.
- For certain countries, Sender IDs are dynamic, meaning that they do not require pre-registration with the respective carriers for that country.
- For other countries, Sender IDs do require preregistration with the respective carriers.
What countries require Sender ID pre-registration?
Sender IDs must be pre-registered for the following countries. Messages may not be delivered if the Sender ID is not pre-registered.
Belarus, Cambodia, Egypt, Nepal, Norway, Saudi Arabia, Sri Lanka, Turkey, United Arab Emirates
Sender ID registration is recommended, but not mandatory, for the following countries. Messages will be delivered with a generic Sender ID, such as ‘SMS’ or ‘INFO’ if there is no custom Sender ID pre-registered.
India, Indonesia, Jordan, Kenya, Kuwait, Nicaragua, Oman, Philippines, Qatar, Russia, Tajikistan, Tanzania, Cuba.
What countries do not require Sender ID pre-registration?
Sender IDs are completely dynamic in the following countries.* You may set the Sender ID to any acceptable alphanumeric term.
Algeria, Anguilla, Antigua and Barbuda, Aruba, Australia, Bangladesh, Barbados, Belize, Bermuda (UK), Bhutan, Bosnia and Herzegovina, Botswana, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Central African Republic, Croatia, Cyprus, Democratic Republic Congo, Denmark, Dominica, Estonia, Falkland Islands, Fiji, Finland, Gabon, Gambia, Germany, Greenland, Grenada, Guadeloupe & Martinique, Guernsey, Guinea, Guyana, Haiti, Honduras, Iceland, Ireland, Israel, Ivory Coast, Jamaica, Japan, Latvia, Liberia, Lithuania, Luxembourg, Macao, Malawi, Maldives, Malta, Martinique, Mauritius, Monaco, Mozambique, Netherlands, Niger, Nigeria, Papua New Guinea, Portugal, Republic of the Congo, Samoa, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, Spain, St. Lucia, Sweden, Switzerland, Togo, Tonga, United Kingdom, Vanuatu, Zambia
Alpha Sender ID is fully dynamic in the following countries. Numeric Sender IDs will be replaced with a generic alpha ID:
Albania, Angola, Armenia, Austria, Azerbaijan, Bahrain, Brunei, Chad, France, Georgia, Greece, Hong Kong, Iraq, Italy, Laos, Lebanon, Libya, Liechtenstein, Macedonia, Mauritania, Moldova, Montenegro, Morocco, Myanmar, Namibia, Poland, Réunion (France), Senegal, Serbia, South Sudan, Sudan, Swaziland, Timor-Leste, Uganda, Ukraine, Uzbekistan, Zimbabwe.
*While the above countries are fully dynamic, messages with alphanumeric Sender IDs may still be rejected. This is because Plivo accounts are not enabled for alphanumeric Sender IDs by default.
Kindly contact support if you’d like to enable this feature for your Plivo account.