1. How much does it cost to port a number?
It is free to port numbers in the US and Canada. For other countries, a one-time fee may apply. Please submit a support ticket to inquire about portability and obtain pricing for porting your number to other countries.
2. Can I choose a specific date to port my number? Can Plivo expedite the process?
You can select a preferred porting date when submitting the port request through the console, but this is a target and not guaranteed. If the transfer date is later than your preferred date, Plivo will notify you via email and on the console.
Since porting requests involve multiple carriers, we cannot expedite the process. However, you can request your current carrier to release the number, which may help speed up porting.
3. How can I cancel a port-in request to Plivo?
To cancel a port-in request, navigate to the Port-in Orders page on the console. Select the port order to be canceled and click on Action: ‘Cancel”. Note a port-in order cannot be canceled once the FOC is assigned.
4. What is a RespOrg (Responsible Organization)?
A RespOrg is an authorized company that manages registrations for toll-free phone numbers within the Somos database. Somos is the entity designated by the US Federal Communications Commission (FCC) to oversee toll-free number registries in the US. Plivo is an authorized RespOrg.
5. How long until I can use voice and SMS with newly ported numbers?
Once your numbers are successfully ported to Plivo, you can start using the voice and SMS services immediately.
6. Will I experience downtime when porting a number to Plivo?
Typically, there is no downtime when porting numbers to Plivo. The process is designed to prevent disruption to your service.
Your current carrier will continue providing service until the porting process is complete and all rerouting is finalized. We recommend that you ensure that your configuration is set up and ready to go once the number is ported.
7. How can I cancel a port-out request to Plivo?
Plivo receives a port-out request, we send a port-out notice to the customer. The email will provide options to either “Authorize the Transfer” or “Stop the Transfer.” Customers need to select one of these options by clicking the corresponding button.
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If you Authorize the Transfer, the phone number(s) will lose service with Plivo on the FOC date after the successful port-out and will be removed from your account with prior notice.
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If you Stop the Transfer, your number(s) will remain with Plivo and continue functioning as configured on your account.
If no action is taken, Plivo will automatically stop the transfer by the deadline listed in the email notice.