When will Plivo determine that my inbound delivery rates are low?

Plivo’s message delivery monitoring systems evaluate the delivery rate of inbound messages every 15 minutes. The delivery rates of all inbound message received for your account in the last hour is calculated. An alert is triggered if the percentage of undelivered messages is more than 5%.

For example

    - At 13:00, delivery rate of inbound messages received between 12:00 PM to 13:00 PM is evaluated.

    - If delivery rate is less than 95%, an email alert is sent to your configured email address. 

Note: For inbound messages, an evaluation period is only considered valid if at least 10 inbound messages were processed during that one hour. For cases where the number of messages is less than 10 no email alerts are triggered.


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