What documents do I need to activate a number?

Toll-free, long code, short code, mobile, and national numbers each have different activation requirements and restrictions. These restrictions depend on carrier and country regulations; Plivo has no control over what you must submit to activate a number.

 You can find activation requirements and restrictions for each country on our global coverage page.

 Verification documents fall broadly into two categories:

  1. Address documents: Regulations in some countries require people to provide a valid address when purchasing a phone number. The address should be the residential or business address of the user. Always keep this address updated.
  2. Identity documents: Local regulations in some countries require people to provide proof of identity to purchase a phone number. The ID must be that of the user.

Address documents may require a local, national, or international address.

  1. A local address requirement requires an address in the same geographic zone where the number is being purchased. For example, if you're purchasing a German local number for Berlin, regulatory authorities will consider only a Berlin address valid.
  2. A national address requirement requires an address anywhere in the country where the number is being purchased.
  3. An international or global address requirement requires proof of address anywhere in the world.

What kind of documents are preferred for address and identity verification?

  • Passport
  • Business registration document
  • For corporate user: an extract of the company register
  • For subscribers: ID plus utility bill (phone, electricity, or gas)
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