Toll-free, long code, short code, mobile, and national numbers each have different activation requirements and restrictions. These restrictions depend on carrier and country regulations; Plivo has no control over what you must submit to activate a number.
You can find activation requirements and restrictions for each country on our global coverage page.
Verification documents fall broadly into two categories:
- Address documents: Regulations in some countries require people to provide a valid address when purchasing a phone number. The address should be the residential or business address of the user. Always keep this address updated.
- Identity documents: Local regulations in some countries require people to provide proof of identity to purchase a phone number. The ID must be that of the user.
Address documents may require a local, national, or international address.
- A local address requirement requires an address in the same geographic zone where the number is being purchased. For example, if you're purchasing a German local number for Berlin, regulatory authorities will consider only a Berlin address valid.
- A national address requirement requires an address anywhere in the country where the number is being purchased.
- An international or global address requirement requires proof of address anywhere in the world.
What kind of documents are preferred for address and identity verification?
- Business registration document
- For corporate user: an extract of the company register
- For subscribers: ID plus utility bill (phone, electricity, or gas)