What is the support role?

A Plivo Standard account can be managed by multiple users with different roles. Plivo offers five predefined roles that can be enabled from your Plivo account:

  1. Owner
  2. Admin
  3. Developer
  4. Finance analyst
  5. Support

This post talks about the access granted to users in the support role. 

Support

A support user can access Plivo data and modify settings in the account.

Users who are granted support access can view the following details:

  • Phone numbers
  • Payments and billing
  • Logs
  • Application and configuration

Support users can edit only the settings of the account. They cannot change the credentials of the account nor view pricing details.

You can enable the support role from the console by going to Settings > Account > Team > User, creating a new user, and granting support access.

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