What is the support role?

A Plivo standard account can be managed by multiple users based on the access provided to each user. Plivo offers five predefined roles that can be enabled from your Plivo account.

 These five predefined roles are:

  1. Owner
  2. Admin
  3. Developer
  4. Finance analyst
  5. Support

This guide will cover the access granted to users in the support role. 

Support role

A support user can access Plivo data and modify settings in the account.

 You can enable this from the user tab by creating a new user and granting support access.

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The user who is granted support access can view the following details:

  • Phone numbers
  • Payments and billing
  • Logs
  • Application and configuration

Support users can edit only the settings of the account. This user will not be able to change the credentials of the account nor be able to view the pricing details.

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