Why should I authorize Plivo to view my SMS content?

Authorizing Plivo to view your SMS content helps our customer success teams debug content-related delivery issues for your account. 

Messages can be marked as “Spam” by network carriers because of many reasons. Content policy violations are among the most common reasons why a carrier will flag your message. Plivo’s customer success team can help avoid being marked as spam by:

  1. Suggesting changes to your SMS content to abide by regional content policies. 
  2. Helping you find a better-suited SMS product for your SMS traffic (long code, shortcodes, toll-free etc.)
  3. Raising issues with our downstream carriers to fix unexpected delivery failures.

You can withdraw your consent at any time by visiting your Plivo Console and reviewing your SMS settings.

Note: Outbound and inbound SMS messages for which log redaction has been requested will not be visible to customer success teams regardless of this preference.

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