Authorizing Plivo to view your SMS content helps our customer success teams debug content-related delivery issues for your account.
Messages can be marked as “Spam” by network carriers because of many reasons. Content policy violations are among the most common reasons why a carrier will flag your message. Plivo’s customer success team can help avoid being marked as spam by:
- Suggesting changes to your SMS content to abide by regional content policies.
- Helping you find a better-suited SMS product for your SMS traffic (long code, shortcodes, toll-free etc.)
- Raising issues with our downstream carriers to fix unexpected delivery failures.
You can withdraw your consent at any time by visiting your Plivo Console and reviewing your SMS settings.
Note: Outbound and inbound SMS messages for which log redaction has been requested will not be visible to customer success teams regardless of this preference.